Can I request that my personal data be deleted?

Yes. If the data is not legally required to be retained, you can request deletion. Email support@5mmr5.org to submit a data deletion request. We will action it within a reasonable timeframe.

Privacy Protection

5mmr5 Privacy Policy

This page clearly explains how we collect, use, and protect your personal data.

Last Updated: 30 October 2026

1. Introduction

5mmr5 is a platform that takes the personal data of players in Myanmar seriously. This Privacy Policy ("Policy") applies to the collection, use, disclosure, and protection of personal data of any person who accesses our website https://5mmr5.org or uses our services.

By accessing our platform or continuing to use our services, you are considered to have accepted the terms in this Policy. If you do not agree with this Policy, we ask that you stop using the website.

2. Types of Data We Collect

We may collect the following types of personal data—

2.1 Data You Provide

Name and date of birth (data provided at account registration)
Contact information — email address
Payment and bank account data (for deposit / withdrawal transactions only)
National ID or passport submitted for identity verification

2.2 Data Collected Automatically

IP address, browser type and version
Game history and session data
Records of which pages you accessed on the website
Cookies and similar tracking technologies

2.3 Data We Do Not Collect

We do not collect "special category" personal data classified by race, religion, political opinion, health data, religious belief, or gender-related categories.

3. Purposes of Data Use

Personal data collected is used only for the following purposes—

To open and manage your account
To securely process deposit and withdrawal payments
To send important updates related to our services
To provide customer service and resolve issues
To prevent fraudulent activity, cheating, or money laundering
To carry out legally required obligations
To conduct analysis for improving the player experience

We do not use your personal data for any purpose that is not listed here.

4. Legal Basis and Data Collection

We collect and use personal data under the following legal bases—

Consent: When you agree to this policy at the time of account registration
Contractual obligation: When it is strictly necessary to process payments and deliver services
Legal compliance: To comply with applicable laws and regulations
Legitimate interests: For the security of our platform, fraud prevention, and service improvement

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to keep things running smoothly.

6.1 Purpose of Cookie Use

To maintain login sessions (essential cookies)
To keep the website running smoothly (functional cookies)
To analyse website traffic statistics (analytics cookies)

6.2 Cookie Control

You can choose to decline or delete cookies from your browser settings. Please note, however, that blocking essential cookies may affect some features of our platform.

7. Personal Data Security Measures

5mmr5 has put in place technical and operational security measures to protect your personal data—

Data transfers are protected with SSL (Secure Socket Layer) encryption technology
Data encryption in databases (encryption at rest)
Staff access to data is restricted through role-based access control
Regular security audits and reviews are carried out
Access logs are regularly monitored

Despite our best efforts, we are honest in saying that no data transfer over the internet can be guaranteed 100% secure. Please report any security concerns immediately to [email protected].

8. Data Retention Period

We retain your personal data—

For as long as your account remains open
For up to five years after account closure for legal compliance purposes
Securely deleted after the legal retention period ends

Payment records are kept in line with financial audit requirements.

9. Player Rights

Every player on our platform has the following rights regarding their personal data—

9.1 Right of Access

You may ask what personal data we hold about you.

9.2 Right to Rectification

You may request that inaccurate personal data be corrected.

9.3 Right to Erasure

You can request that your personal data be deleted if it is not data that must be retained for legal purposes.

9.4 Right to Portability

You can request to receive your personal data in a readable format.

9.5 Right to Object

You can object to the processing of data collected on the basis of legitimate interests.

To exercise any of these rights, please email us at [email protected]. We will respond within a reasonable time.

10. Minor Protection

5mmr5 services are for adults aged 21 and above only. We do not knowingly collect personal data from anyone under the age of 21.

If you believe a minor is using our platform, please contact us immediately at [email protected]. We will delete their data and close the account.

11. International Data Transfers

We may use servers outside Myanmar to provide our services. Whenever such international data transfers occur, we enter into data protection agreements and ensure that your personal data is protected in accordance with this policy.

12. Policy Changes

We may revise or update this Privacy Policy when needed. Any significant changes will be shown on the "Last Updated" date on this page, and players may be notified by email.

Continuing to use the platform after a policy update will be considered acceptance of the revised policy.

13. Contact Us

For any questions, requests, or complaints regarding this policy, you can reach us through the following channels—

Email: [email protected]
Live Chat: 24/7 Live Chat on the website

Our customer support team is available 24/7 to assist you in Burmese. Any personal data requests will be responded to within a reasonable time.

Questions about Personal Data Protection

No. 5mmr5 does not sell, rent, or commercially share players' personal data. Data is shared with relevant partners only when strictly necessary to process payments and provide services. Those partners are required to comply with the data protection agreements we have in place.

We keep your data for as long as your account is open. After your account is closed, we may retain it for up to five years for legal compliance and financial audit purposes. Once that period ends, your data is securely deleted.

Yes. If the data is not legally required to be retained, you can request deletion. Email [email protected] to submit a data deletion request. We will action it within a reasonable timeframe.

All payment-related data is transmitted via SSL encryption and stored encrypted on our servers. When working with KBZPay, Wave Money, AYA Pay, and CB Pay, only the payment data strictly required for the transaction is passed to those platforms. Each platform maintains its own security policies and payment security standards.

If you block essential cookies, your login session cannot be maintained, which will affect tracking and access. Blocking analytics cookies has no major impact on using the site — it only limits our service analytics.

Any significant changes will be clearly shown under the "Last Updated" date at the top of this policy page. We may also send a notification to your player email. We recommend checking this policy regularly.